Refund Policy
Last Updated: June 17, 2026
At AHVAN (accessible via https://ahvan.co), we strive to ensure our financial transactions are as transparent and reliable as our heritage craftsmanship. This Refund Policy establishes the strict parameters, transactional timelines, and payment mechanics governing capital reversals for purchases cancelled or returned under our standard guidelines.
All refund protocols are executed in absolute compliance with the consumer protection guidelines and digital commerce frameworks of India.
1. Conditions for Issuing a Refund
A monetary refund will only be initiated under the following specific operational scenarios:
- Approved Returns: The item has been successfully returned to our fulfillment hub in Bhuj, passed our quality inspection team, and met all unworn/original tag criteria defined in our Return Policy.
- Order Cancellation: A customer requests order cancellation within the authorized 24-hour window before the garment enters our dispatch cycle.
- Fulfillment Failure: AHVAN is unable to fulfill a placed order due to an unexpected inventory discrepancy, sourcing bottleneck, or logistics restriction.
- Verified Transit Damage: The package arrives structurally compromised, and the claims team verifies the damage using mandatory customer photographic or unboxing video evidence.
2. Refund Channels & Transaction Execution
Refunds are securely processed back through specific financial pipelines based entirely on the customer's original method of payment:
| Original Payment Mode | Refund Execution Channel | Settlement Window |
|---|---|---|
| Credit Card / Debit Card | Reversal directly to the issuing bank account | 5 to 7 Business Days |
| Net Banking | Direct bank account transfer via gateway provider | 5 to 7 Business Days |
| UPI (Google Pay, PhonePe, etc.) | Instant IMPS / UPI VPA route reversal | 2 to 4 Business Days |
| Cash on Delivery (COD) | Electronic Bank Transfer (NEFT) to verified user account | 7 to 10 Business Days |
3. Special Directives for Cash on Delivery (COD) Refunds
For safety and regulatory compliance, cash refunds are never dispatched physically via postal or courier networks.
If your order was fulfilled via COD, you will be required to provide valid bank account details (including Account Holder Name, Bank Account Number, and IFSC Code) through our secure support desk at [email protected]. The billing profile on the bank account must correspond accurately with the customer details provided during the initial order checkout.
4. Delayed or Missing Reversals
If an approved refund has not appeared in your financial statement within the specified settlement window, please execute the following steps:
- Re-check your bank account statement or digital payment feed thoroughly, as transaction descriptors may feature our payment gateway provider's name rather than "AHVAN".
- Contact your credit card company or banking institution. Processing holds frequently occur at the recipient bank level before a transaction is formally credited to your visible balance.
- If you have completed these steps and still have not received your funds, please contact our billing desk immediately with your Order ID and Refund ID.
5. Non-Refundable Scenarios
AHVAN reserves the right to deny refund requests under the following circumstances:
- The item returned exhibits signs of usage, washing, alterations, perfumes, or structural damage not originating from our warehouse or shipping partners.
- Customized, tailored, or bespoke heritage apparel orders crafted to specific user sizing charts.
- Shipping charges, custom customs duties, and regional handling taxes incurred during domestic or international transit (except in cases where an order cannot be fulfilled by us).
6. Billing Desk Contact Details
For all questions regarding payment reversals, disputed settlements, or to submit bank details for COD orders, please reach out to our finance desk:
- Billing & Finance: [email protected]
- General Operational Support: [email protected]
AHVAN Accounts Department,
Bhuj, Kachchh,
Gujarat, India